Get Answers Frequently Asked
Questions
Got questions about the restoration process, insurance claims, or what to expect? Here are the answers homeowners and property managers across Minnesota ask us most.
Every property and every situation is different. If you don't see your question below, reach out directly — our team is available 24/7.
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What should I do immediately after water damage?Turn off the water source if safe to do so, move valuables to dry areas, and call us immediately. The faster we begin water extraction and drying, the less secondary damage — like mold — you’ll face. We respond 24/7 across the Twin Cities metro.
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Do you work with insurance companies?Yes. We work with all major insurance carriers and handle the documentation, photo evidence, and scope-of-loss reports your adjuster needs. We’ve guided hundreds of Minnesota homeowners through the claims process from start to finish.
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How quickly can you respond to an emergency?We dispatch certified crews within hours of your call — day or night, weekends and holidays included. Our team serves the entire Twin Cities metro and surrounding suburbs, including Medina, Orono, Wayzata, and Plymouth.
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What's the difference between mitigation and restoration?Mitigation is the immediate response — stopping further damage through water extraction, board-ups, or tarping. Restoration is the rebuild phase — structural repairs, drywall, flooring, paint, and returning your property to pre-loss condition. We handle both.
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Can you help with mold after water damage?Absolutely. Mold can begin growing within 24–48 hours of water exposure. We follow EPA-approved remediation protocols to safely remove mold, treat affected materials, and prevent recurrence. We also handle mold testing and clearance.
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Do you handle fire and smoke damage too?Yes. Our fire restoration services include soot and smoke removal, odor treatment, structural cleaning, content pack-out, and full rebuild. Whether it’s a kitchen fire or a total loss, we manage the entire recovery.
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What areas in Minnesota do you serve?We serve the entire Twin Cities metro area and western suburbs — including Minneapolis, Medina, Orono, Wayzata, Plymouth, Minnetonka, Eden Prairie, Maple Grove, and surrounding communities. Contact us to confirm coverage in your area.
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How much does restoration cost?Every project is different. Cost depends on the type of damage, scope of work, and materials involved. We provide free on-site assessments with transparent, detailed estimates — and most work is covered by homeowner’s insurance. No surprise bills.
Contact Us
Can't find your answer? Send us a message and our team will get back to you within 24 hours.