Our Process: From Emergency Call to Final Walkthrough
Most homeowners dealing with property damage have to manage two separate relationships: a restoration company for the cleanup, and a contractor for the rebuild. At Partners Restoration, you work with one team from the first phone call through the final nail. Here is exactly how that works.
The Partners Restoration Process
Step 1 — Emergency Response & Initial Assessment
Available 24/7 — Response within hours
When you call, you reach a person. Our emergency line is staffed around the clock because water damage, fire, and storm damage do not wait for business hours. The first priority is always stabilizing the property to stop further damage. During the initial assessment, we walk the full property with you, identify all affected areas including concealed damage, and explain what comes next before any work begins.
Step 2 — Damage Documentation & Scope of Work
Your insurance claim foundation
Before a single bucket of water is removed or a piece of drywall comes down, we document everything. Thorough photo and video documentation, moisture mapping with professional meters, and a written scope of work that captures every area of damage. This documentation protects you in a coverage dispute and ensures nothing falls through the cracks during the rebuild.
Step 3 — Insurance Coordination
We speak the adjuster’s language
We work with all major insurance carriers in Minnesota. Our scope of work is prepared using the same estimating software adjusters use. We attend the adjuster inspection with you, submit supplemental documentation when damage is missed or undervalued, and handle the back-and-forth so you do not have to. We are your licensed contractor advocating for a complete, properly funded project.
→ Learn more about navigating your Minnesota property insurance claim
Step 4 — Mitigation & Stabilization
IICRC-certified technicians on every job
For water damage: extraction, structural drying with commercial-grade equipment, and daily moisture monitoring until all materials reach dry standard per IICRC S500. For mold: containment, HEPA filtration, and remediation to IICRC S520 standards. For fire and smoke: odor neutralization, soot removal, and structural assessment. We do not rush drying to get to reconstruction. Incomplete drying causes mold months after the original event.
Step 5 — Reconstruction Planning
Planning starts during mitigation — not after
Most restoration companies finish the drying phase and hand you off to find your own contractor for the rebuild. That handoff costs weeks. At Partners Restoration, reconstruction planning begins during the mitigation phase. By the time the drying equipment comes out, the rebuild plan is already in motion — materials being sourced, permits being pulled, trades being scheduled. This overlap is how we compress total project time.
Step 6 — Rebuild & Remodel
From framing to finish work — one crew, one contract
Full reconstruction under one roof. Framing, insulation, drywall, flooring, cabinetry, tile, painting, trim, and all trade coordination. You have one contact and one contract — not a chain of subcontractors each blaming the others when something needs to be addressed. And if the damage event presents an opportunity for an upgrade — better cabinets, new flooring, an improved layout — we have the builder expertise to make that happen as part of the same project.
Step 7 — Final Walkthrough & Warranty
We do not close the file until you are satisfied
When reconstruction is complete, we walk every inch of the project with you. Anything that is not right gets addressed before we consider the job done. Our workmanship is backed by warranty, and we stand behind everything we build.
Why One Contractor for Both Restoration and Reconstruction
The property damage industry has a structural problem: restoration and reconstruction are treated as separate businesses, so the homeowner bears the coordination burden between them. When two companies are involved, scope gaps are common — neither is accountable for what falls between. You pay out of pocket for whatever gets missed.
The single-contractor model eliminates this. One licensed, accountable party responsible for the entire project from first call to final walkthrough.
Frequently Asked Questions About Our Process
How fast does Partners Restoration respond to emergency calls?
We answer emergency calls 24/7 and aim to have a crew on site within 2-4 hours for active water damage or fire events in the Twin Cities metro area. Every hour of unaddressed water damage increases the scope and cost of remediation.
Do I need a separate contractor for the rebuild after restoration?
No. Partners Restoration handles both restoration and full reconstruction under one contract — no scope gaps, no delays, one point of accountability.
How does Partners Restoration work with my insurance company?
We work directly with all major carriers and their adjusters, prepare scopes of work in the same estimating software adjusters use, attend inspections with you, and submit supplemental documentation when damage is missed or undervalued.
How long does a typical restoration and rebuild project take?
Emergency mitigation typically takes 3-5 days. Full reconstruction after significant damage typically takes 4-12 weeks depending on scope, material lead times, and permit requirements. We provide a written timeline at the start of the reconstruction phase.
Are you licensed and insured in Minnesota?
Yes. Partners Restoration is a fully licensed and insured contractor in Minnesota. Our restoration technicians are IICRC-certified. We carry general liability and workers compensation coverage on every project.
Ready to Get Started?
Partners Restoration serves the Twin Cities and western Minneapolis suburbs including Edina, Minnetonka, Plymouth, Wayzata, Eden Prairie, Orono, Medina, Maple Grove, Chanhassen, and Shorewood. Contact us for a free assessment or call our 24/7 emergency line.